Refund Policy
Last updated: 24 September 2026
The 14-day money-back guarantee
Every paid Depentra plan comes with a 14-day money-back guarantee. If Depentra is not right for your team, request a refund within 14 days of your first payment for that subscription and we will refund it in full: no forms to justify, no retention calls.
Eligibility
- The guarantee applies to the first payment on a new subscription (monthly or annual) for each account or Team organization.
- It does not apply to renewal payments, seat additions mid-cycle, or subsequent subscriptions after a previous refund.
- Accounts in material breach of the Acceptable Use Policy are not eligible.
How to request a refund
Email sales@depentra.com from the email address of the account that pays (for a Team, its owner or an administrator), and include the account or organization name. Nothing else is required. Your invoices are listed under Settings → Billing if you want to quote one.
Processing time and method
Refunds are approved within 2 business days and processed to your original payment method within a maximum of 10 business days, depending on your card issuer.
What happens to your account
When a refund is processed, the subscription is cancelled and your account returns to the Free plan. Your projects are not deleted: you keep working within Starter's limits, and features above Starter stop being available. Exporting the task table to Excel or CSV stays available if you want a copy. To have your data deleted as well, say so in your email.
Annual subscriptions after 14 days
After the 14-day window, annual subscriptions are non-refundable for the remainder of the term, but you can cancel auto-renewal at any time and retain access until the end of the paid year. In cases of documented billing error or an extended outage, we will issue prorated refunds regardless of the window.
Contact
Refund questions: sales@depentra.com. We respond within 2 business days.