Terms of Service
Last updated: 24 September 2026
1. Acceptance of terms
By creating an account or using Depentra, you agree to these Terms of Service and our Privacy Policy. If you are accepting on behalf of an organization, you confirm you have authority to bind that organization.
2. Description of service
Depentra is a web-based program roadmap and dependency impact tracking application providing task management, Gantt charts, delay simulation, impact analysis, float analysis, resource management, risk registers, budget tracking, and related reporting, delivered as a subscription service.
3. Eligibility
You must be at least 16 years old and legally able to enter a contract. The service is intended for business use.
4. Your responsibilities
- Keep your credentials secure: use a strong password of your own and do not share your sign-in.
- Ensure the data you enter complies with applicable law and our Acceptable Use Policy.
- Use the service only within the seat and usage limits of your plan.
- Notify us promptly of any suspected security incident affecting your account.
5. Intellectual property
Depentra and its software, design, and branding remain our property. Your project data remains yours. You grant us a limited licence to host and process it solely to provide the service. Feedback you give us may be used to improve the product without obligation.
6. Billing and renewal
Paid plans are billed per user (for a Team, per paid seat, with a minimum of three), monthly or annually, in advance, via Stripe. Guests do not use a seat. Subscriptions renew automatically until cancelled. Upgrades take effect immediately with a prorated charge; downgrades take effect at the end of the current billing period. Prices may change with at least 30 days notice, applying from your next renewal.
7. Refund policy
All paid plans include a 14-day money-back guarantee from your first payment. Details and the request process are in our Refund Policy.
8. Service availability
We work to keep Depentra available and to fix problems quickly, but we do not currently offer an uptime percentage, a service level agreement, or service credits. Depentra runs on Cloudflare, Supabase and Stripe; our status page links to each provider's own live status.
9. Limitation of liability
To the maximum extent permitted by law, our total aggregate liability arising out of the service in any 12-month period is limited to the fees you paid in that period. We are not liable for indirect or consequential losses, including lost profits or business interruption. Nothing in these terms limits liability for fraud, death, or personal injury caused by negligence.
10. Indemnification
You will indemnify us against third-party claims arising from your content or your breach of these terms. We will indemnify you against third-party claims that the service, as provided, infringes their intellectual property rights.
11. Termination
You may cancel at any time from Settings → Billing; paid features continue to the end of the paid period, after which your account returns to the Free plan and your projects remain. We may suspend or terminate accounts that materially breach these terms, with notice where practicable. To have your account and data deleted, email sales@depentra.com from your account email address.
12. Dispute resolution and governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Before starting proceedings, both parties agree to attempt good-faith resolution via sales@depentra.com for at least 30 days.
13. Changes to these terms
We will tell you about material changes by email at least 14 days before they take effect. Continued use after the effective date constitutes acceptance of the changed terms.