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Delivery and implementationStandard plan and above

Hypercare Timeline template

Day-by-day incident and resolution tracking for post-go-live support periods with stability indicators and full custom chart export.

Use this templateCheck the Standard plan
Starter tasks
13
Grouped into 1 group
Milestones
1
Rendered as diamonds on the timeline
Views
2
Installed and ready on first open
Custom columns
1
Beyond the built-in task fields

What this template gives you

Track your post-go-live support period day by day. Each row captures the date, auto-calculated day number from your go-live date, incident category, totals raised, resolved, and open, and an auto-calculated resolution rate. Status defaults to Stable at 90% resolution or above, Monitoring between 70% and 89%, and Critical below 70%, with manual override available. A summary panel shows total incidents to date, overall resolution rate, current day number, and a colour-coded stability indicator. The export panel supports date ranges, field selection, severity and team filters, and five chart types including incident trend lines and severity breakdown donuts.

Workstreams

  • Severity 1 to 4 incident log
  • Daily resolution rate
  • Stability status timeline

Groups it creates

Tasks arrive already sorted into Tickets.

Exports

Anything in this template exports to Excel, PNG, PDF.

How it looks

The dashboard view, with the KPI tiles and chart the template sets up.

Custom columns installed
  • SeverityDropdown · 4 options
Views installed
  • Tickets
    Spreadsheet-style task register with custom columns
  • Dashboard
    Customisable widget dashboard: KPIs, charts, risks, workload
Automations switched on
  • When a task becomes overdue, notify the project owner

More delivery and implementation templates

Implementation Timeline

Predefined phases from Discovery through Hypercare with RAG status per task and phase colour-coded Gantt export.

Go-Live Readiness Checklist

Six-category readiness checklist with evidence, sign-off tracking, and a formal PDF sign-off document.

Client Onboarding

Repeatable client onboarding plan from kickoff to go-live with owning teams, blockers, doc links, and auto-filing of completed steps.

Start with Hypercare Timeline

Create a project, pick this template, and the tasks, columns, and views are already in place. Available on Standard and above.

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