Incident Tracker template
Incidents by service with severity, a triage-to-closed workflow, an intake form, and a dashboard of incidents per day and what is still open.
Service managers, operations leads and on-call teams.
- 4 views
- 8 fields
- 7 groups
- 12 sample tasks
- 3 dependencies
- 5 dashboard widgets
- 6 workflow statuses
- 2 automations
Triage · Board view · opens first
What's included
One row per incident, grouped by the service it affects, with a severity, a category, the ticket reference and a workflow from New through Triaged, In progress and Waiting to Resolved and Closed. The intake form gives the service desk a way to log incidents directly; the dashboard charts incidents raised per day next to the open count by status; and the post-incident actions are real tasks with owners so the same incident does not happen twice.
Views
- Triage (Board)
- Incidents (Table)
- Dashboard
- Log an incident (Form)
Task fields
- Status
- Timeline
- Owner
- Impact
- Severitycustom
- Categorycustom
- Ticketcustom
- Post-incident reviewcustom
Groups
- Payments platform
- Warehouse systems
- Data platform
- Security
- Access
- Customer portal
- Post-incident actions
Dashboard
- KPIs
- Daily count chart
- Tasks by status
- Group progress
- Overdue tasks
Automation
- Notify when a task becomes overdue
- Raise impact when a task becomes overdue
6 statuses that match the work
Statuses are the board's columns and the filters everywhere else. The one marked complete counts a task as done; edit the list any time.
- New
- Triaged
- In progress
- Waiting
- Resolved
- Closed
3 links, so a slip shows up where it lands
The longest chain in the template. Every link is real: the Gantt draws it, the Impact view scores it, and the simulator moves everything downstream when you delay a task.
- Checkout API returning 500s for EU customersPayments platform
- Post-incident review: checkout outagePost-incident actions
- Add regional failover for the checkout APIPost-incident actions
Delay Checkout API returning 500s for EU customers and Depentra shows the 2 downstream tasks it reaches, the milestones that move, and by how many days, before anyone accepts the slip.
Dashboard: 5 widgets chosen for this work
Not the same dashboard for every template. This one opens with:
Often used alongside Incident Tracker
Use the Incident Tracker template
Create your account and this template is already selected on the Create project page. Pick a start date, name the project, and the 4 views are ready. Available on Standard and above.